Terms and Conditions of Service
Last updated: October 11, 2025
1. Acceptance of Terms
Welcome to Delorean Tattoo Studio. By accessing our website, visiting our studio, or requesting our services, you agree to be bound by these Terms and Conditions of Service. If you do not agree with any part of these terms, do not use our services.
⚠️ Important: These terms constitute a legally binding agreement between you and Delorean Tattoo Studio. Read them carefully before requesting any service.
2. Service Provider Information
Business Name: Delorean Tattoo Studio
Address: Cra. 21b #29a-19, Pie de la Popa, Cartagena de Indias, Bolívar, Colombia
Phone: +57 304 244 7321
Email: deloreanink@gmail.com
Hours: Monday to Saturday: 9:00 AM - 8:00 PM | Sunday: By appointment
Certifications: Valid health registration, Staff certified in biosafety
3. Services Offered
3.1 Tattoos
We offer professional tattoo services in various styles:
- Black and white and color realism
- Blackwork and dotwork
- Fine line and minimalist
- Traditional and neo-traditional
- Geometric and ornamental
- Freehand color and blackboard
- Cover-ups (covering existing tattoos)
- Touch-ups and restorations
3.2 Additional Services
- Consultations and personalized advice
- Custom tattoo design
- Photo sessions of finished work
- Certified aftercare products
4. Service Requirements
4.1 Minimum Age
MANDATORY REQUIREMENT: Minimum age 18 years
Minors under 18 can ONLY receive services with:
- Written and signed authorization from father/mother or legal guardian
- Physical presence of legal representative during the ENTIRE procedure
- Valid identification document of minor (identity card/ID card)
- Valid identification document of legal representative
- Birth certificate (minors under 7 are not eligible)
Restrictions for minors: Certain types of tattoos are NOT available to minors due to studio policies.
4.2 Identification
ALL clients must present valid official photo identification:
- Citizenship card (Colombians)
- Passport (foreigners)
- Foreign citizen ID card
- Identity card (minors with authorization)
4.3 Health Conditions
For your safety, we CANNOT provide services if you have or present:
- Blood-transmitted diseases: HIV/AIDS, Hepatitis B or C (inform the artist)
- Clotting disorders: Hemophilia, anticoagulant use
- Uncontrolled diabetes: High blood glucose levels
- Active skin conditions: Eczema, psoriasis, dermatitis in the area
- Active infections: Fever, flu, skin infections
- Pregnancy or lactation: Not recommended due to infection risk
- Known allergies: To inks, metals, latex, topical anesthetics
- Under influence: Alcohol or drugs (procedure will be denied)
- Medications: Isotretinoin (Roaccutan), corticosteroids, immunosuppressants
Important: You must inform ALL your medical conditions and medications to the artist. Hiding information can result in serious complications.
5. Booking and Appointments Process
5.1 Initial Consultation
Before any procedure, we offer a free consultation where:
- We discuss your idea and expectations
- We evaluate the design viability
- We explain the process and care
- We provide accurate quotation
- We answer all your questions
5.2 Deposit and Booking
- Required deposit: 30-50% of total cost to secure your appointment
- Deposit is NON-REFUNDABLE in case of cancellation
- Can be transferred: Once to another date with 48h notice
- Deposit applied: To the total cost of your session
- Custom designs: May require additional design deposit
5.3 Cancellations and Rescheduling
- With 48+ hours notice: Free rescheduling (once)
- With 24-48 hours: Possible 25% rescheduling fee
- Less than 24 hours: Loss of deposit, new booking required
- No show: Total loss of deposit
- Medical emergencies: Will be evaluated case by case with documentation
5.4 Late Arrival
Out of respect for other clients, we have a strict punctuality policy:
- Up to 15 minutes: Session reduced proportionally
- More than 15 minutes: Appointment may be canceled, deposit forfeited
- Recommendation: Arrive 10 minutes early to complete forms
6. Pricing and Payments
6.1 Pricing Structure
- Small tattoos: Fixed price from $200,000 COP
- Medium/large tattoos: By hour or project according to artist
- Hourly rate: Varies by artist and style ($150,000 - $300,000 COP/hour)
- Cover-ups: Require evaluation, price depending on complexity
6.2 Accepted Payment Methods
- ✓ Cash (COP or USD)
- ✓ Bank transfer
- ✓ Nequi / Daviplata
- ✓ Credit/debit cards (Visa, Mastercard)
- ✓ PayPal (international clients)
- ✓ Cryptocurrencies (Bitcoin, USDT) - with prior agreement
6.3 Refund Policy
NO REFUNDS
All payments are final once the procedure has started. This includes:
- Change of mind during or after the procedure
- Dissatisfaction with expected vs actual results
- Allergic reactions or normal side effects
- Natural healing process (peeling, itching, etc.)
Exception: Defects attributable exclusively to artist error will be corrected at no additional charge.
7. Informed Consent and Risks
7.1 Consent Document
Before any procedure, you MUST sign an informed consent form that includes:
- Declaration of age and legal capacity
- Complete medical history
- Understanding that a tattoo is PERMANENT
- Knowledge of risks and complications
- Responsibility to follow care instructions
- Authorization of photographs of the work (optional)
- Legal liability release
7.2 Tattoo Risks
Although rare with proper care, tattoos may present:
- Infection: Excessive redness, pus, fever (seek medical attention)
- Allergic reaction: To inks (especially red and yellow)
- Scarring: Keloids or hypertrophic scars in prone individuals
- Fading: Sun exposure, age, inadequate care
- Distortion: Weight changes, pregnancy, aging
- Regret: Change of taste over time
- Employment limitations: Some professions restrict visible tattoos
8. Aftercare and Client Responsibility
8.1 Client Obligations
The client IS RESPONSIBLE for following the provided care instructions:
- Keep the area clean and dry as directed
- Apply recommended products at indicated frequency
- DO NOT submerge in water (pools, sea, jacuzzis) for specified time
- DO NOT expose to direct sun without protection
- DO NOT scratch, peel, or manipulate the healing area
- DO NOT apply non-approved products (alcohol, peroxide, non-recommended creams)
- Contact studio IMMEDIATELY at signs of infection
8.2 Written Instructions
We provide detailed written care instructions that include:
- Expected healing timeline
- Recommended and prohibited products
- Cleaning and application frequency
- Infection warning signs
- Contact for questions or emergencies
8.3 Touch-ups and Limited Warranty
FREE touch-up included if:
- ✓ Requested within 30-60 days (depending on artist)
- ✓ ALL care instructions were followed
- ✓ No evidence of client negligence
- ✓ Small areas of ink loss (normal in healing)
Does NOT cover free touch-up:
- ✗ Inadequate care or negligence
- ✗ Excessive sun exposure without protection
- ✗ Natural fading over time (years)
- ✗ Body changes (weight, pregnancy, age)
- ✗ Request outside warranty period
- ✗ Design changes or new additions
9. Intellectual Property and Image Rights
9.1 Custom Designs
- Designs created by our artists are intellectual property of the studio
- Client acquires exclusive use right on their body
- Reproduction, sale, or distribution of design is prohibited
- Studio may use design in portfolio with your consent
9.2 Photographs and Marketing
With your written authorization, we can:
- Photograph the finished work
- Post on social media (Instagram, Facebook)
- Use in artist's portfolio
- Include in studio promotional material
You can: Request anonymity, ask for photo removal at any time, or refuse to be photographed without affecting service.
10. Limitation of Liability
Delorean Tattoo Studio will NOT be responsible for:
- Complications from client negligence: Not following care instructions
- Hidden medical information: Conditions not disclosed in consent form
- Individual allergic reactions: Impossible to predict without prior history
- Natural changes: Aging, weight loss/gain, pregnancy
- Regret: Change of mind about approved design
- Employment/social consequences: Discrimination for visible tattoos
- Laser removal results: Performed by third parties
Our responsibility is limited to the value paid for the specific service. We do not assume responsibility for indirect, consequential, or punitive damages.
11. Hygiene and Biosafety
11.1 Certifications
✓ We comply with all Colombian health regulations:
- Valid health registration with Health Secretariat
- Staff certified in biosafety and first aid
- Sterilization protocols according to international standards
- Periodic hygiene audits
11.2 Safety Practices
- Single-use disposable needles and equipment
- Autoclave sterilization of reusable instruments
- Use of disposable gloves during procedures
- FDA-approved and certified brand inks
- Work area disinfected before/after each client
- Safe disposal of biological waste
12. Conduct and Studio Rights
12.1 Right of Admission
We reserve the right to deny service without deposit refund if:
- Client is under the influence of alcohol or drugs
- Presents aggressive, disrespectful, or inappropriate behavior
- Provides false information on medical forms
- Does not meet age or identification requirements
- Presents health conditions that compromise safety
- Requests offensive, racist, or hate designs
- Demands locations that violate our policies
12.2 Companions
- Maximum 1 companion per client due to space reasons
- Children under 12 not allowed in work area
- Companions must remain seated in designated area
- Coaching or interference not allowed during procedure
13. Personal Data Protection
The processing of your personal data is governed by our Privacy Policy.
, in compliance with Colombia's Law 1581 of 2012. Your medical and personal data are confidential and stored securely according to legal requirements.
14. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective upon publication on our website. Substantial changes will be notified by:
- Notice on website for 30 days
- Email to clients with scheduled appointments
- Publication on social media
Continued use of our services after modifications constitutes acceptance of the new terms.
15. Applicable Law and Jurisdiction
These terms are governed by the laws of the Republic of Colombia. Any dispute will be resolved in the first instance through conciliation.
In case of failure to reach an agreement, the parties submit to the jurisdiction of the courts of Cartagena de Indias, Colombia, waiving any other jurisdiction that may correspond to them.
16. Contact
For questions about these Terms and Conditions:
Email: deloreanink@gmail.com
Phone/WhatsApp: +57 304 244 7321
Address: Cra. 21b #29a-19, Pie de la Popa, Cartagena de Indias
Hours: Monday to Saturday: 9:00 AM - 8:00 PM
17. Acceptance
BY REQUESTING OUR SERVICES, YOU CONFIRM THAT:
- You have read and understood these Terms and Conditions in their entirety
- You accept all terms without reservations
- You understand the risks associated with tattoos
- You commit to following aftercare instructions
- You provide truthful and complete medical information
- You comply with all age and identification requirements
- You understand that procedures are permanent or semi-permanent
- You accept the no refunds policy
